Terms and Conditions for Hurghada Grand Aquarium

Last Updated: September 02, 2025

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Hurghada Grand Aquarium ("we," "us," or "our"), including our website (hurghadaaquarium.com), ticket bookings, educational programs, dive with sharks experiences, mini zoo visits, and customer support via our WhatsApp chatbot integrated with the WhatsApp Business API. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Hurghada Grand Aquarium is a public aquarium in Hurghada, Red Sea, Egypt, at Km 12 Safaga road, near the Magawish Village resort. We house more than 1,200 animals representing 100 species in 24 different galleries, including an Ocean tank with 475,000 gallons of water, and a mini zoo featuring rescued animals from regions across Egypt. Our mission is to inspire conservation of the world’s aquatic treasures through education and unforgettable experiences. If you have any questions about these Terms, contact us at info@hurghadaaquarium.com or (+2) 01116181117.

1. Interpretation and Definitions

Interpretation

Words with initial capitalization have specific meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

• Account: A unique account created for you to access certain services, such as online bookings.
• Company (referred to as "the Company", "We", "Us", or "Our"): Hurghada Grand Aquarium, a nonprofit organization founded by Magdy Faik Abdul-Latif, Ali Abdel-Razek Abdel-Moneim, and Mohamed Ahmed Taha, with a total investment of EGP 360 million.
• Content: Any text, images, videos, or other materials you submit or access through our services.
• Services: Our aquarium visits, website, WhatsApp chatbot, ticket sales, dive programs, events, and related offerings.
• User or You: The individual or entity accessing or using our Services.
• Website: Our official site at hurghadaaquarium.com.

2. Acceptance of Terms

By using our Services, you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding agreement. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization.

3. Description of Services

Our Services include:

• Aquarium Visits: Access to 24 galleries displaying marine and freshwater species, including sharks, rays, turtles, and more.
• Educational Programs: Information on Red Sea reef systems and conservation efforts.
• Dive with Sharks: Guided experiences (subject to availability and safety rules).
• Mini Zoo: Views of rescued animals from various Egyptian regions.
• Ticket Bookings: Online or via WhatsApp for individual or group visits.
• Customer Support: Via WhatsApp chatbot for inquiries, F.A.Q.s, and quick complaints.
• Events: Parties, birthday celebrations, or special occasions with aquarium backdrops.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

4. User Accounts and Registration

To book tickets or access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information.
• Maintain the security of your account and password.
• Notify us immediately of any unauthorized use.

We reserve the right to refuse or terminate accounts at our discretion.

5. Ticket Purchases and Payments

• Pricing: Ticket prices are available on our website or via WhatsApp. We offer unrivalled savings for hand-picked luxurious attractions.
• Payments: Processed securely through third-party providers. All sales are final unless otherwise stated.
• Group Bookings: Available upon request; contact us for details.
• Refunds and Cancellations: Tickets are non-refundable except in cases of cancellation by us (e.g., due to weather or maintenance). Refunds, if applicable, will be processed within 14 days.
• Currency: All transactions in Egyptian Pounds (EGP) or as specified.

6. User Conduct and Responsibilities

You agree not to:

• Use the Services for illegal purposes or violate any laws.
• Post harmful, abusive, or misleading Content.
• Interfere with the Services or other users' enjoyment (e.g., spamming the chatbot).
• Attempt to access restricted areas or hack our systems.
• Misrepresent your identity or affiliation.

During visits:

• Follow safety rules (e.g., no touching exhibits, supervise children).
• Respect animals and staff; photography is allowed but no flash in sensitive areas.

We may terminate your access for violations without refund.

7. Intellectual Property

All Content on our website and Services, including images of exhibits, logos, and educational materials, is owned by us or licensed to us. You may not reproduce, distribute, or use any Content without our written permission, except for personal, non-commercial use.

8. Disclaimers and Limitation of Liability

• As-Is Basis: Services are provided "as is" without warranties of any kind. We do not guarantee error-free operation or specific results (e.g., animal availability).
• Limitation of Liability: To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including lost profits or data loss. Our total liability shall not exceed the amount paid by you for the Services (e.g., ticket price).
• Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, pandemics).
• Animal and Exhibit Risks: Visits involve risks (e.g., allergies, animal behavior); you assume these risks.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved exclusively in the courts of Hurghada, Red Sea Governorate, Egypt.

11. Changes to These Terms

We may update these Terms at any time. We will notify you of significant changes via email, WhatsApp, or our website. Your continued use after changes constitutes acceptance.

12. Termination

We may terminate or suspend your access to the Services at any time, without notice or liability, for any reason, including violations of these Terms.

13. Miscellaneous

• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any right does not waive that right.
• Entire Agreement: These Terms constitute the entire agreement between you and us, superseding prior agreements.

14. Contact Us

For questions about these Terms, contact us at:

• Email: info@hurghadaaquarium.com
• Phone: (+2) 01116181117
• Address: Hurghada Grand Aquarium, Km 12 Safaga road, Hurghada, Red Sea Governorate, Egypt

Thank you for visiting Hurghada Grand Aquarium. We look forward to creating unforgettable experiences for you!